With the end of the Premier League season fast approaching, Brentford fans are encouraged to complete the club’s end-of-season survey to share their views and experiences throughout the 2023/24 season.
The survey is an important part of shaping the club’s offering to fans and assessing our performance off the field.
All fans, regardless of matchday attendance, are invited to complete the survey which asks for views on topics including ticketing, food and beverage, matchday experience and overall views on the club.
The survey closes at 5pm on Friday 7 June. Upon completion, fans will be entered into a draw to win a Gtech Air Ram Platinum and a 2023/25 shirt signed by our men’s first team.
This is one of two extended surveys we run throughout the season, in addition post-match surveys which give fans a chance to share their views.
Our last survey took place mid-season in December 2023. It showed that fans remain proud to support Brentford with 96 per cent of respondents scoring the club eight out of 10 or higher.
93 per cent of respondents scored Brentford eight out of 10 or higher when asked if they believed the club is welcoming to all.
Additionally, the survey showed that more fans were happier with our ticket exchange, an area we have sought to improve through our new ticketing provider Ticketmaster.
The results also suggested a wide awareness of our Every Seat Counts policy to reduce the number of empty seats at Gtech Community Stadium.
The issue of away fans in home stands was notable in the survey. We continue to take strong action against ticket touting to tackle this.
Particular areas of focus have been food and beverage which have seen improvement according to results of the mid-season survey.
The club continues to work hard to ensure that fans have a choice of food and drink options through our BeeOrder service, which allows supporters to pre-order from a wider range of options in each stand of the ground.