Please remember that all Season Ticket Holders and Members are asked to retain their Brentford Card which their Season Ticket/Membership is loaded on. Only those that are new to Brentford FC or have changed the type of Season Ticket or Membership (i.e. changed from Adult to Senior, Junior to Young Person), have changed from being a Season Ticket Holder to Member (or vice versa), have a Season Ticket in B303, B304 or B305 or a change of card serial number for those in the Ealing Road Terrace will be issued with a new Brentford Card.

Both Adult Season Ticket Holders and Members will receive a pack that contains information on the benefits included and Season Ticket Holders will also receive an Oyster Card style wallet along with their Brentford Card (should they fit the criteria above). Packs for Junior Season Ticket Holders and Members vary based their age including a range of items that we’ve created to help them get off to a good start for the coming season.

Season Ticket Holder Welcome Packs

We’re pleased to confirm that Welcome Packs for all Adult and Junior Season Ticket purchased up to 22 July and 29 July respectively have been dispatched. All purchases after these dates will be posted across this week, we’d expect them to land with fans from Thursday 4 August.

Those fans with Season Tickets in B303, B304 and B305 will be issued with new Brentford Cards, this is due to the change in numbering of the Braemar Road Stand turnstiles following the introduction of the Ticket Collections Booth.

Junior Season Ticket Holders each receive a voucher in their Welcome Pack giving them 2,000 Loyalty Rewards, the equivalent of £20, to go towards the purchase of a 2016/17 Home or Away Replica Shirt. Please ensure you present this in the Stadium Shop when you purchase your shirt, if they aren’t presented we will be unable to credit their account and therefore reduce the price of the shirt.

If your Season Ticket Welcome Pack doesn’t arrive at the postal address identified in your account online by 5pm Friday 5 August please contact the Ticket Office on 0845 3456 441 (option 1) or email via [email protected]

Member Welcome Packs

Mailing of all Membership Packs for Adults and Juniors will begin from Thursday this week. If your Membership Welcome Pack doesn’t arrive at the postal address identified in your account online by 5pm Wednesday 10 August please contact the Ticket Office on 0845 3456 441 (option 1) or email via [email protected]

Reminder: Ticket Access Points vs. Loyalty Rewards

We’d also like to remind Season Ticket Holders and Members that Ticket Access Points will be awarded for attendance of home matches and purchase of away matches. In line with our Customer Charter these will help us manage access to matches where we believe our ticket allocation is lower than the expected demand.

Any Season Ticket Holder or Member purchasing retail items in the Stadium Shop or the Online Shop will earn Loyalty Rewards, 10 rewards and 3 rewards respectively for every £1 spent.